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Your Responsibilities
Do you think it is time to something different? Then you are at the right place ! You will work in an exciting, international environment and contribute personally to the company’s success. Expect exciting projects and versatile tasks, such as;
/ Defining and applying the Customer Service field strategy based on a multinational and competitive company’s main targets
/ Improving the business processes in order to reach to a satisfying productivity and acceptable gaining
/ Technical expertise for appliance groups in your responsibility area
/ Creation of technical documents like repair manuals, global/regional bulletins etc.
/ Main Customer Service follower inside of Product Development Process
/ Monitoring appliance performance and Customer Service processes and taking necessary actions for each targets
/Following feedback in order to share with the related Quality departments of the factories and support in order to focus on technical improvements
/Collaborating with various departments mainly Factory Quality Management, Technical Product Management, Local and Regional Customer Service departments etc
Your Profile
/ University degree in Engineering, preferably Industrial, Electrical, Mechanical Engineering
/ Preferably minimum 2 years similar experience in White goods customer service or another customer service sector
/ Must have fluently English in verbal and communication
/ Excellent MS Office (Excel, Powerpoint) knowledge is must, having knowledge on Excel macro is strong asset.
/ MS Power BI, Tableau or any other data visualization tool knowledge is an asset
/ Customer and result oriented, analytical minded, adaptive to multinational culture and believes in team working
Your Benefits
/ Flexible working hours schemes and diverse career opportunities
/ Individual development programs and international perspectives
/ Modern healthcare services