Field Operations Assistant Manager

Açıklama:

To be assigned in Customer Services Department, we are looking for a Field Operation Support & Service Account Assistant Manager with below qualifications.

Roles & Responsibilities:

• Be in charge of supporting field operations of Customer Service Department for Home Appliances and AV products,
• Manage the relationships with service key accounts and make the agreements in line with providing proper administrative and financial requirements.
• Manage all aspects of service procurement processes, administrative works and expense control of the related service accounts,
• Drive the implementation of actions focused on increasing field technicians' productivity, service sales income and reducing costs,
• Ensure availability of parts, accessories, consumables and equipments,
• Control service incomes, administrative and operational costs,
• Prepare PnL and budget reports, making forecasts and cost distributions,
• Procurement and organization of required certification & training processes,
• Organize structural and renovation needs of the related service locations,
• Coordinate authorized service centres to acquire aftersales certifications of Turkish Standards Institute (TSE) and manage certification cost, process and the operation of the partner company.

Qualifications:

• B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics,
• Excellent command of verbal and written communications skills in English,
• 3+ years of experience in multinational companies, preferably in field service operations of Home Appliances or AV products, partner/customer relationship management roles, customer service or sales support with budget and PnL management experience,
• Good command of MS Office programs and experience in SAP is preferable,
• Good at multi-tasking, planning and organization,
• Strong analytical and problem-solving skills with result-oriented mindset,
• Able to maintain good relationship with other departments of the company and external organizations with strong cross collaboration skills (Closely working with Procurement, HR, Controlling, Finance, Legal, and Field Teams),
• Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment,
• Can work under pressure with tight deadlines and can handle escalations calmly and competently.