Customer Solutions Manager

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Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for a Customer Solutions Manager to join our Operations team.

Location: İstanbul

Type of contract: Permanent

As a Customer Solutions Manager, you will have the following responsibilities;

• Understand customer order methods and Process customer order in the most efficient way to reach the perfect order
• Work with Sales and Finance to minimize order changes and eliminating non value activities of the process.
• Work with Claims, Returns & Refusals personnel to resolve issues at the point of delivery, subsequent return of stock or invoice related queries
• Have visibility of stock or timeliness issues impacting the demand of the customer
• Work with Demand Management and Customer Facing Teams to maximize Service Levels
• Use of reason code methodology to record appropriately all changes within customer orders
• Optimize orders where logistical efficiency is required such as attainment of logistics trade terms
• Work with Top Prioritized Customers on improvement projects to reach for better service and availability for consumers while maximizing top line growth ( Top priority customers in terms of NPS Share in Key Account or distributor Organisation )
  
  

Which profile are we looking for?

• Bachelor’s or master’s degree
• Excellent command of English
• 5-7 years of preferably operational experience in Customer Service in a similar market environment or trade structure. or relevant operational experience in
• Generating Demand e.g. Sales or customer administration
• Experience with direct sales environment
• Experience for/ with Strategic Key Account Customer
• Operational experience in Supply Chain functions
• Leadership experience in related business improvement projects
  
  

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.