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QUALIFICATIONS AND JOB DESCRIPTION
We are hiring Sales Specialists for our Luxury Boutiques in Istanbul Airport. (Hermes, Loro Piana, Bvlgari, Celine, Fendi, Salvatore Ferragamo, Ermenegildo Zegna, Etro, Michael Kors, Longchamp, Furla, Paul&Shark, Luxury Timepieces, Montblanc )
SKILLS
• A minimum high school degree
• A minimum of three years’ experience in luxury sales
• Motivated by being a team player with a common goal
• Excellent communication and interpersonal skills with the ability to build and maintain relationships
• Excellent customer service skills
• Good level of English ( at least upper intermediate )
• Flexible to work at night shift in addition to day shift
GENERAL RESPONSIBILITIES
• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Sales Ceremony
• To maintain a strong understanding of current products, trends and collections and ensure that customers are informed and aware, providing excellent customer service
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
• To ensure that all procedures and policies are understood. To carry out work according to those standards
• Ensure that personal appearance and presentation are strictly in line with company standards
• Playing an active role in replenishing stock according to company procedures and policies
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique