Night Auditor

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QUALIFICATIONS AND JOB DESCRIPTION

NIGHT AUDITOR

To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
• Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity.
• Staff supervision of night staff: Contractors, Bellman, Cleaners and Room Service.
• Conducts shift briefings to communicate hotel activities and operational requirements.
• Register and accommodate all arrivals according to established procedures.
• Perform check-in, check-out, new reservation and ensure all data are entered completely into the hotel systems according to established procedures.
• Maintain cashier float and ensure accurate daily report of all money received, currency exchange and ensure all the transactions into the hotel management systems.
• Ensure all the preparation for the groups in arrival are arranged as per operational requirements accounting policies and procedures.
• Ensure all the preparation for the VIPs on arrival are in place and all the team are informed accordingly.
• Keep abreast of all modifications to accounting policies and procedures.
• Knowledgeable of all special promotion procedures for loyalty programs, seasonal packages, and frequent flyers programs.
• Attend to guest’s complaints, inquiries and requests in a timely and courteous manner.
• Communicate guest complaints and problems, resolved or unresolved, to your Night Manager and document in logbook.
• Conduct credit card checks, post room charges.
• Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.
• Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.
• Maintain comprehensive knowledge of standard reservation procedures.
• Maintain exemplary department standards of behavior and appearance and attitude.
• Ensure that the front desk area is kept clean and in an orderly state at all times.

PERSONAL ATTRIBUTES

• Good written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgement with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 2 years’ relevant experience