Regnum Assist Agent

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QUALIFICATIONS AND JOB DESCRIPTION

Regnum Hotels, one of the prominent brands in the hospitality sector located in the Belek Tourism Centre, is looking for a Regnum Asist Agent to join its dynamic and professional team for Regnum Carya and Regnum The Crown, set to open in June 2025.

Qualifications

• Fluency in English is required, proficient in at least one additional language, preferably German, Russian, or Arabic.
• Previous experience in a call center or guest relations role is an advantage, preferably in a 5-star hotel or luxury brand.
• Strong communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Guest-oriented approach with a focus on delivering high-quality service.
• Familiarity with call center software and CRM systems is a plus.
• Open to learning and professional development.
• Strong teamwork abilities with a solution-oriented mindset.
• Pays attention to detail and accuracy.
• It would be appropriate to add a clause that can adapt to flexible working hours and shift work in an office environment.

Job Description

• Responding to guest inquiries, requests, and complaints received through phone calls, emails, or messaging platforms.
• Ensuring all guest interactions are handled professionally and courteously, adhering to company standards.
• Providing accurate information about hotel facilities, services, promotions, and local attractions.
• Coordinating with relevant departments (Front Office, Housekeeping, Reservations) to fulfill guest requests promptly and effectively.
• Maintaining accurate call logs and updating the CRM system with guest interactions.
• Assisting in resolving guest concerns and escalating complex issues to the Call Center Supervisor or relevant management team.
• Staying informed about hotel occupancy, room availability, and current promotions to assist guests effectively.
• Supporting loyalty program initiatives by informing guests about benefits and enrollment.
• Ensuring confidentiality and security of guest information and adhering to data protection regulations.
• Participating in team meetings and training sessions to continuously improve service quality.

Why Join RegnumAsist?

• Be part of a globally recognized luxury hotel brand.
• Opportunity for professional growth and development in a supportive team environment.
• Engage in innovative projects and contribute to enhancing guest experiences.