Front Office Supervisior

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QUALIFICATIONS AND JOB DESCRIPTION

Job Posting for Le Méridien Bodrum Beach Resort

We are looking for a skilled and experienced professional to join our team at Le Méridien Bodrum Beach Resort, a part of the world's largest hotel chain, Marriott International:

Qualifications:

• Minimum of a Bachelor’s degree.
• At least 5 years of experience in the hospitality industry.
• A minimum of 2 years of experience in a similar role.
• Familiarity with Marriott's culture and standards.
• Proficient in Opera PMS and actively uses the GXP system.
• Advanced English language skills.
• Preferably with knowledge of Arabic and Russian languages.
• Committed to guest satisfaction and delivering high-quality service.
• Friendly, with strong communication skills and persuasive abilities.
• Team-oriented, with a focus on problem-solving.
• Career-driven, with a long-term vision.
• Residing in, or willing to relocate to, Bodrum, Milas, or Mumcular areas.

Additional Key Points for the Job Description:

1. Leadership Skills: Provide leadership and mentorship to enhance team performance, ensuring that the front office operates smoothly and efficiently.
2. Customer Experience: Proactively anticipate guest needs and deliver high-quality service, focusing on creating exceptional guest experiences and exceeding expectations.
3. Multitasking Ability: Able to prioritize tasks and manage multiple responsibilities simultaneously, particularly in a fast-paced work environment.
4. Training and Development: Actively contribute to the training of new hires and the continuous development of existing staff, ensuring they are aligned with service standards.
5. Problem Solving and Crisis Management: Capable of providing swift and effective solutions in unexpected situations, demonstrating strong crisis management skills.
6. Performance Tracking and Reporting: Monitor the efficiency and performance of front office processes, providing regular reports and recommendations for improvement.
7. Compliance with Marriott Standards: Ensure full compliance with Marriott brand standards and company policies, guiding team members to adhere to these guidelines.
8. Communication Skills: Possess strong written and verbal communication skills to effectively interact with both internal and external stakeholders.
9. Flexible Working Hours: Adaptability to work flexible hours as required by the hospitality industry, including weekends and holidays.
10. Technological Proficiency: Familiar with new technologies and digital systems, with experience in leveraging digital solutions to improve operational processes.