Açıklama:
QUALIFICATIONS AND JOB DESCRIPTION
About Optimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
Position overview:
Optimas is currently searching for an energetic and driven Sales Engineer for 1 year fixed-term contract . This role will be based at our office in Maltepe, Istanbul . The ultimate objective is to deliver a highly responsive internal and external customer demand. This role reports directly to the Sales Manager.
Main responsibilities:
- Knowledge of Automotive methodology and terminology.
- Knowledge of Automotive customer pricing process and portal usage.
- Active customer account control and analysis
- Continuous communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
- Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
- Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
- Provide Assistance and Support to the Sales Organization Team as assigned.
- Communicate effectively with the Supply Chain team and other internal departments.
- May prepare and/or present proposals and quotes and recommend product based on customer needs.
- Meet or exceed Customer Support Rep KPI’s.
- Responsible/support your team's open debit notes to a close
- Make critical decisions daily with the ability to develop root cause analysis.
- Collaborate with Operations to meet urgent customer demand and orders.
- Collaborate with Technical Service Department on Quality issues.
- Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
- Other tasks and duties as assigned.
Key Competencies:
The ideal candidate must have the following competencies:
- Excellent Communication skills – verbal and written
- Excited about helping our customers
- Friendly, patient and empathetic
- Continuous improvement
- Attention to detail
- Positive attitude
- Problem solving
- Excellent organizational skills
- Computer Literate MS Office to include Word and Excel
- Excellent time management
- Excellent team working
This is a fantastic opportunity to have experience in a world-class team across the Sales. If you want to be a part of a dynamic and friendly environment, we are looking for your applications.