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QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a Terminal Information Desk Officer to join our terminal operations team at Istanbul Sabiha Gökçen International Airport. We are seeking a team member who prioritizes passenger satisfaction , is solution-oriented , and has strong communication skills .
Qualifications:
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Associate degree or higher,
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Good command of written and spoken English ,
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Strong listening and problem-solving skills ,
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Friendly, positive attitude with a customer-oriented mindset,
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Responsible and able to work collaboratively in a team ,
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Proficient in MS Office applications ,
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Able to communicate clearly and effectively,
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Comfortable working in a multicultural and fast-paced environment,
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Available to work on a rotational shift basis ,
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Preferably residing on the Anatolian side of Istanbul.
Job Description:
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Provide accurate and timely information and guidance to passengers within the terminal in line with company procedures and quality standards,
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Listen to and report passenger complaints and feedback to relevant departments,
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Manage both internal and external communication effectively,
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Answer external calls in a professional and corporate manner ,
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Offer practical and effective solutions to passenger inquiries,
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Prepare and submit regular activity reports to supervisors.
We are looking for a team player who is eager to contribute to an excellent passenger experience in a dynamic airport environment. If you're ready to take your career to new heights, we welcome your application!