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QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a "Field Service Engineer" for our customer who is the worldwide leading provider of explosion protection solutions.
Job Description:
Schedule all field service activity based on customer shut down schedules and personnel availability by communication effectively with the customer and internal groups.
Periodically check critical spare parts inventory levels for service team and for emergency interventions and generate requisitions to update service stocks when needed.
Execute Installation commissioning or maintenance of explosion protection and prevention products to follow recommended procedures.
Execute mechanical and electrical installation commissioning of main and auxiliary equipment.
Be the main contact for projects during installation. Inspect and ensure installed systems are in compliance to IEP Technologies Electrical and mechanical standards.
Ability to perform the explosion suppression systems and spark detection systems pre-commissioning and commissioning activities.
Ensure all in-field activities are carried out safely complying with company Safety, Health and Environmental (SHE) guidelines and procedures.
Lead and execute system inspection with required IEP methods and perform the relevant dimensional checks and alignment check.
Perform services, interaction with customers, inspection, maintenance, troubleshooting, overhauling of reciprocating compressors, trial runs, submitting service reports, carrying out risk assessment at customer’s site as well as in-house.
Manage timely rebuilds/overhauls of explosion protection system component including safety valves in the field or shop.
Diagnose system failures accurately and efficiently.
Assist Start-up Engineer during the commissioning phase ensuring proper and safe operation of the machine by evaluating the running parameters and troubleshoot control system problem as they arise.
Recommending / listing of necessary spares for services.
Coordinate effectively with Sales Engineer for timely and correct submittal of service, spare part quotations.
Be the primary responsible person to update the ESM service management software.
Ensure all data is up to date.
Write accurate professional reports acting as single point of contact between Customers and company concerning technical issues and interfacing with all involved functions.
Always represents the company in a professional manner and provides outstanding customer service while performing all assigned tasks.
Use company e-tools to retrieve technical documents and management of packing list, bill of material and drawings.
This role requires substantial travel to large manufacturing job sites to perform troubleshooting, disassembly and reassembly of reciprocating compressors and components.
Assist the Sales Team to identify new business opportunities at customer sites and provide feedback periodically.
Accompany the Sales Manager to meet with customers, representatives and other department’s etc., as required.
Requirements:
Minimum 5 years experience in service of industrial electro mechanical equipment in heavy industrial environments,
Experienced in using tools for service activities,
Academic knowledge / University degree: University Degree in Electrical or Mechanical Field or other relevant field,
Physically fit to perform field service activities. Some work requires outside work activities at elevations,
Should be able to travel locally and internationally,
Strong integrity standards,
Demonstrated strong Service results in similar industry environment,
Strong project management skills,
Demonstrated skills of site management during system installation,
Good communication skills especially with the sales and project engineers,
Language Skills : Good Speaking and Writing in English and/or German,
Ability to work under minimum supervision,
Experience in managing service or technical teams,
Ability to travel locally and internationally with valid passport,
Experience in ATEX and Hazardous Area work requirements.