Açıklama:
QUALIFICATIONS AND JOB DESCRIPTION
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.
We are seeking a dedicated Restaurant Captain to join our team in the Tourism / Hospitality sector. As a Restaurant Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests. You will be responsible for overseeing the dining room operations, coordinating with the kitchen staff, and ensuring that all guests receive top-notch service. This position offers an exciting opportunity to work in a dynamic environment where guest satisfaction is the top priority.
QUALIFICATIONS:
- Hospitality, Tourism and Hotel, Food and Beverage Management degree or equivalent preferred
- Fluent ability of speaking, reading, writing and understanding English. Additional language is a plus
- Must be able to read and write to facilitate the communication process
- A minimum 2 years experiences in the similar role operation in an international/Luxury F&B stand-alone chain or Hotels
- Knowledge of Micros and related systems
- Must have the ability to develop, write and utilize standards, working procedures and training tools
- Must have the ability to efficiently develop a team
- Requires good communication skills both written and verbal
- Have a strong working knowledge of F&B
- Have a strong product knowledge
Job Description
- The Restaurant Supervisor is required to perform assigned duties with courtesy, safety, and efficiency, adhering to Address Hotel Istanbul policies and procedures to uphold a consistently high level of service.
- Collaborates with the Restaurant Manager/F&B Manager in overseeing the operations of the designated venue, ensuring the maintenance of standards and maximizing guest satisfaction. This role encompasses assisting the Restaurant Manager and overseeing all service stations alongside the Waiter/Waitress. Additionally, the Supervisor is involved in staff training and development.
- The Supervisor is responsible for all operational equipment within their assigned work station.
- Presents and serves a variety of food and beverages to guests, ensuring tables are set in accordance with the event type and service standards. Provides information and answers questions regarding menu selections. Records orders promptly in the MICROS system. Regularly checks in with guests to ensure satisfaction with each food course and/or beverage. Maintains cleanliness in work areas, including china, glassware, and other items, throughout the day. Concludes the service by completing closing duties such as restocking items, turning off lights, etc.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Handle guest complaints and resolve issues promptly and professionally.
- Assist in planning and executing special events and functions.
- Provide feedback and suggestions for service improvement.