Guest Relations Agent

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QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to work in a dynamic environment. In addition, the candidate should possess:
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

İŞ TANIMI

The main responsibilities and tasks of this position are as listed below, but not limited to these:
• To consistently offer professional, friendly and engaging service
• To lead the guest services
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards