Night Manager

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QUALIFICATIONS AND JOB DESCRIPTION

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of “ Night Manager ” to be considered at Rixos Tersane İstanbul.

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

Responsibilities:

• Manager On Duty and provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons,
• Handle all guest related issues and oversee and address any challenges in any area of the hotel,
• Coach and counsel the Front Office team to provide exemplary guest service;
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees relations,
• Develop and maintain standards for the department, while adhering to Rixos’s core standards;
• Provides direction and support to line associates in their daily tasks relating to their positions,
• Communicate and liaise effectively with other leaders in the department and hotel;
• Ensures proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines;
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation;
• Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis;
• Ensures all daily, monthly and quarterly reporting is completed on a timely basis;
• Ensures review of daily payroll punches and edits as necessary, records time and attendance occurrences for all associates in Time and Attendance Log;
• Ensuring that all job check lists have been completed daily: Front Desk AM and PM, Royal Service, Concierges and Guest Services,
• Review three day forecast and adjusting staffing levels as needed;
• Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations. Ensure that each of them has a checklist attached and it has been completed. Make sure that all parking requirements are sent to the Valet Parking Supervisor weekly and a follow up is done daily;
• Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments;
• Maximize our brand by promoting our upsells programs and managing guest’s appeasements;
• Ensure all welcome calls and reservation confirmation calls are being completed by Royal Service daily and it is being maintained consistently;
• Complete with accuracy and timeliness any and all project related work designated by Director of Front Office Operations;
• Completion of Night GSA’s duties when working the overnight shift alone,
• Ability to stand for periods of time,
• Other duties as assigned.

Requirements:

• Minimum 2 years in a leadership position in rooms, including a solid working knowledge of the Front Office Operation,
• Previous front office or accounting experience required,
• Available to work overnights, including weekends,
• Post-secondary education in Hotel Management or equivalent an asset,
• Must be a strong team player with proven leadership, development, delegating and planning skills,
• Should be highly organized, results oriented with the ability to be work well under pressure,
• Must be creative, possess proven initiative with the desire to learn and develop,
• Computer literate in Microsoft Window applications and relevant computer applications required.