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QUALIFICATIONS AND JOB DESCRIPTION
SCOPE
The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
The Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.
Key Responsibilities
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
- Analyse training needs and training effectiveness.
- Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
- Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.
- Plan, design and deliver training programmes.
- Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
- Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
- Organise and supervise Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
- Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
- Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
- Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Skills, Knowledge and Expertise
- Turkish nationality is must.
- Bachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education.
- A minimum of five (5) years of experience in the hospitality industry including at least one managerial position
- One (1) year in a similar position within a luxury brand
- Excellent oral and written skills both in Turkish and English.
- Additional language - beneficial
- Proficient in Microsoft Office
- Advanced PowerPoint skills
- Ability to design training programmes/instructional design
- Planning and organizational skills
- Verbal and written communication skills
- Customer service skills & Presentation skills
- Budgeting experience
- To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Self-confident
- Persuasive
- Lead by example
- Quality oriented
- Well-presented