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QUALIFICATIONS AND JOB DESCRIPTION
Why Siegwerk?
Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a "Customer Operations Specialist" to join us in Tuzla Istanbul plant.
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.
Join us, let’s Do it. With Heart. Join us, let’s Do it. With Heart.
Our Benefits – What We Offer You
- Company paid private pension enrollment
- Access to the global learning platform “Siegwerk Learning Hub” with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx
- Individual development planning program
- Social benefits (market gift card for religious holidays and New Year)
- Social and volunteer clubs for employees to join based on their interests
- External employee consulting ICAS, which supports you with professional and private questions
Your Tasks – What You can expect as Customer Operations Specialist?
- Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
- charging thereof, invoicing managing receivables including reminders etc.
- Monitor contract conditions, payment terms and sales figures as well as accruals for bonus
- Deal with customers for order processing issues
- Ensure claims management and coordination with technical and sales managers
- Ensure continuous customer data management / active participation in maintaining customer contacts
- Provide support to the sales and technology managers handling and coordinating a variety of situations
- Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting
- Ensure sales measures (e. g. price increase) are aligned
- Provide price calculations / preparations – coordination of prices within customer group; prepare and send quotations
- Manage the returnable containers
- Prepare sales presentations under direction of sales managers/technology managers
Your Profile – What do You bring as Customer Operations Specialist?
- Bachelor's degree in business administration, supply chain management, or a related field
- 3-5 years of experience in after-sales operations, preferably in a production or · manufacturing environment
- Knowledge of sales processes, including order processing, inventory management, and shipment tracking
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
- SAP knowledge is a must
- Ability to work independently and prioritize multiple tasks in a fast-paced environment