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GENEL NİTELİKLER VE İŞ TANIMI
NAOS is a purpose-driven company, inspired by a claimed humanist utopia. A look at the world, the constant will to question and challenge the status quo to build a future that never forgets that its ultimate purpose is the Human. Thus, 43 years ago Jean-Noël Thorel, pharmacist-biologist, shoved the certainties of cosmetics by bringing to life a disruptive but respectful approach: the ecobiology, meaning the art of reinforcing the skin’s natural mechanisms to preserve its ecosystem. Rather than over-treating the skin, you have to teach it to live.
The brands Bioderma, Esthederm and Etat Pur were born from this idea in order to make NAOS a major international player in Skincare. Today, NAOS is present in 130 countries, remains still resolutely independent, and aims to become globally recognized for the relevance of its vision and the value of its approach. For this purpose, the company is about to move up to a new dimension by expanding from Skincare to Human Care (health, beauty & wellness).
We are looking for a E-Commerce Operation Specialist to work in NAOS Turkey Office located in Maslak, İstanbul.
Basic Qualifications
- 1–3 years of experience in e-commerce operations, fulfillment, or logistics
- Hands-on experience with marketplaces and order management systems
- Strong communication and coordination skills
- A proactive problem-solver with high attention to detail
- Proficient in Excel; knowledge of data tools is a plus
- Fluent in English and Turkish
- Results-driven and delivery-focused approach
Responsibilities
- Manage and monitor daily order flows on marketplace platforms (Trendyol, Hepsiburada, Amazon, etc.) and our own D2C websites
- Ensure timely and accurate processing, shipping, and delivery of all customer orders
- Coordinate with warehouse and logistics teams to ensure smooth fulfillment
- Track and resolve issues related to returns, cancellations, or failed deliveries
- Communicate with internal teams/ platform logistic teams to solve any operational bottlenecks
- Analyze order and return KPIs to identify process improvements
- Support operational projects aimed at improving efficiency and customer satisfaction