Retail Manager - Travel Retail Turkey (M/F)

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Position

The Travel Retail Europe Direction of Parfums Christian Dior is looking for its new Retail Manager in Turkey. As Retail Manager, you are in charge of the development for Parfums Christian Dior Business within your portfolio of doors and you drive your retail teams towards collective and individual success. A true business strategist, you analyze and devise multi-faceted action plans to enable your teams to reach their POS objectives - and develop Beauty Consultants (BCs) into strong performers.

You play an essential role as bridge between local operator, HQ stakeholders and the field. You are responsible for all POS to be up and running, delivering on Parfums Christian Dior (PCD) excellence standards both in terms of client experience & operations.

You develop and nurture valuable relationships with retailers.

Job responsibilities

BUSINESS STRATEGY: Define and drive strategy for POS to boost sales and reach objectives

• Drive and monitor commercial activity in collaboration with the Area Manager
• Develop relationship with local operator to ensure operational efficiency, stock level, sales follow-up,…
• Ensure brand image and the 360° execution of launches
• Monitor and report to management sales thanks to sales dashboards
  
  

PEOPLE MANAGEMENT: Be true "people manager", enabling teams to achieve collective success & encouraging continuous development of talents

• Lead, coach & motivate BCs (onboard, brand guidelines, share a vision & clear objectives, share internal & competitors best practices…) and help them in case of specific people related topics (e.g. health issues)
• Develop the skills and capabilities of BCs through performance process review & Dior training program follow-up
• Conduct regular field visits and ensure BCs grooming, attitude and storytelling
• Ensure the recruitment of BCs in collaboration with local operator and Area Manager and work on retention of the best qualified talents
• Ensure optimum staffing at all times in line with budgets & business needs
• Ensure the roll-out of HR processes
• Manage with Area Manager promoters coverage, planning and budget
  
  

OPERATIONS: Ensure operational excellence in POS & be the key point of contact between HQ & the field

• Be the referent for BCs on the operations and ensure operation compliance and excellence of execution following PCD guidelines (Visual Merchandising,…)
• Ensure efficient communication with HQ (e.g. admin & reporting tasks …)
• Lead POS opening and all related processes
• Identify, consolidate & report operational needs or issues on POS (VM, POSM, IT, stock, tools etc) and facilitate their resolution if needed
• Support implementation of Retail Operations and productivity tools
• Share common VM guidelines elaborated from HQ to the field and support local adaptation for launches
• Ensure implementation, follow-up and analysis of trade animations
  
  

RETAILERS: Establish & maintain solid relationships with retailers while identifying new partnership opportunities

• Create strong relationship with retailers and/or landlords to ensure collaboration on data sharing, team management, goal alignment and preparation of events
• Identify opportunities and share them with management for them to negotiate with retailers or landlords
• Develop partnerships with retailers (and/or landlords, neighboring retailers, mall management) within the LVMH Community
• Acculturate retailers to PCD's values, vision and ambition
  
  

Profile

Work Experience & Key Skills

• Preferably 5+ years sales management experience in a retail environment
• Fluent in Turkish and demonstrate proficiency in the English language, both written and verbal, to effectively communicate with international stakeholders
• Experience in Travel Retail would be a plus
• Flexible to frequent field visits in every Turkish airports + business trips in France (2/3 times a year)
  
  

Business Skills

• Communicate effectively and demonstrate exceptional interpersonal skills
• Employ strategic and analytical thinking to drive business success
• Exhibit strong management and leadership abilities to lead the team effectively
• Focus on clients and ensure their satisfaction is a top priority
• Utilize extensive knowledge of figures to analyze data and draw valuable insights
• Work independently and manage multiple tasks simultaneously with efficiency
• Display exceptional negotiation skills in business dealings
  
  

Additional information

The position is based in Istanbul (Turkey) and you will report to our Area Manager, located in our HQ based in Paris.

Regular travel tips in Turkey airports to be excepted.

Cross-functional collaboration: Store Manager, BCs, Marketing, Sales, HR, Merchandising, Retail Education, Retailers, Suppliers.

Position to be filled asap.