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QUALIFICATIONS AND JOB DESCRIPTION
Overview
A unique candidate to be a part of the most preferred resort in the Aegean Coast…
BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…
We are looking for an “ Spa Receptionist ” who is dynamic, pro-active and enthusiastic.
Qualifications
· Minimum Tourism High School degree
· Minimum 3 years of experience with Wellness Luxury Hotel experience in the spa or at least in front office.
· Knowledge about spa and hotel software like fidelio, micros or similar programs.
· Working knowledge of spa services and products.
· Excellent command on both verbal and written in English.
· Mastery of Russian both verbally and in writing.
· Additional languages are beneficial.
· Excellent computer skills with Microsoft applications.
· Provide exceptional guest service to all guests.
· Ability to work on different shifts according to the needs of the operations.
Job Description
· Makes, reconfirms and verifies guest bookings.
· Checks and assists with the set up of daily operations of the spa reception according to Alatia Spa standards.
· Provides service promptly, courteously and accurately.
· Requests and collects stock and supplies in accordance with minimum stock levels.
· Studies and evaluates operations and procedures and suggests improvements to the management.
· Ensures the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
· Removes and replaces towels and amenities in the wet areas as needed.
· Ensures retail is offered appropriately to the guests.
· Participates in the sale or upselling of retail products, ensuring the retail target is achieved.
· Handles guest complaints and records all guest comments accordingly.
· Prepares guest bills.
· Manages appointment cards or appointment schedules for the following day.
· Answers the telephone.
· May need to escort guests to and from the wet areas or as otherwise required.
· Be polite and professional in any situation where the image or reputation of the hotel is represented.
Please note that only CVs with a photo will be evaluated.
Biblos Resort Alacati provides staff house benefit for the employees from other cities.