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QUALIFICATIONS AND JOB DESCRIPTION
We're seeking individuals who share our passion for creating products that resonate with our users and customers. Overcoming challenges is a core team value that is just as important. Fostering a diverse and inclusive workplace where mutual learning thrives is integral to our core values. We're not just searching for exceptional "talent"; we're on the lookout for exceptional individuals as well ??.
Are you prepared to make a meaningful impact? Join us in disrupting and unleashing the untapped potential of the second-hand market in Turkey ??.
Even if you're not entirely certain that you meet all our criteria, don't hesitate to reach out. Humility is a virtue we appreciate - your character is just as compelling to us as your talent.
What You Will Be Doing
- Manage and maintain network, system, software licences, IT Assets and regularly check and monitor their conditions and take necessary actions when needed.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
- Conduct thorough root cause analysis and provide detailed documentation for issue resolution.
- Assist in the installation, configuration, and maintenance of software and hardware systems.
- Deliver exceptional customer service through clear communication and proactive problem-solving.
- Perform regular maintenance and upgrades on hardware and software to ensure optimum performance and security.
- Perform End-User Onboarding and Offboarding processes.
- Maintain Mobile Lines.
You’ll Be Great For This Role If
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in a technical support role.
- Excellent communication skills and the ability to convey technical concepts to non-technical users.
- Strong knowledge of operating systems (Windows, MacOS), networking, CCTV and troubleshooting methodologies.
- Experienced including but not limited to Google Workspace, Office 365, Teams, Slack, Atlassian Confluence & Jira.
- Ability to work collaboratively in a team environment.
- Result oriented mindset.
What We Have For You
- Comprehensive benefits such as life and health insurance, bonus scheme, etc.
- Opportunity to learn and develop within the company.
- Career guidance & path.
- A dynamic work environment.