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QUALIFICATIONS AND JOB DESCRIPTION
Marriott Hotels, Marriott International’s flagship brand with more than 8500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
We are now recruiting for a dynamic and passionate " Front Office Supervisor" to join our team.
Qualifications
- Preferably a graduate of Tourism and Hospitality programs,
- Minimum 2 years of experience in a similar position,
- Strong written and verbal communication skills in English,
- Proficient in Opera PMS and MS Office programs,
- Always prioritizes guest satisfaction and aims to continuously improve service quality,
- Strong leadership skills with proven success in team management and motivation,
- Well-developed planning, organizational, and time management abilities,
- Proactive in problem-solving and decision-making processes,
- Friendly, approachable, and able to communicate positively,
- Flexible and able to work in a shift-based system,
- Military service must be completed for male candidates.
Job Description
- Manage room sales in line with Marriott International standards, contributing to maximum occupancy and revenue targets,
- Respond to guest requests in a prompt, solution-oriented, and friendly manner to ensure high levels of satisfaction,
- Monitor and continuously improve the service quality of the Front Office and Guest Relations teams,
- Ensure smooth and efficient operation of all front office processes,
- Supervise and ensure flawless execution of reservation, check-in/check-out, and guest request procedures,
- Coordinate operational processes such as room inspections, maintenance planning, and room inventory management,
- Strengthen internal departmental communication and maintain well-structured workflows,
- Identify training needs within the team and support continuous development through ongoing training programs,
- Act as a mentor to team members during daily operations, creating a positive and motivated work environment.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.