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About Us
Bernadet Alaçatı is a boutique hotel designed to offer both comfort and inspiration. With 16 thoughtfully curated rooms across four themed buildings, it features a restaurant, bar, art and carpentry workshops, a cinema, meeting rooms, and sports facilities. More than just a place to stay, Bernadet is a space for connection, creativity, and a sense of belonging—where guests feel at home while discovering new experiences.
We are seeking a Front Desk Representative to join our talented team. Representing our values and commitment to excellence, you will collaborate with like-minded professionals to ensure every guest enjoys an exceptional experience.
Key Responsibilities
- Greet and welcome guests warmly, ensuring a positive and professional first impression.
- Manage smooth check-in/check-out processes with accuracy and attention to detail.
- Assist guests with inquiries, local recommendations, and personalized requests to enhance their stay.
- Coordinate with all departments to ensure seamless service and resolve guest issues promptly.
- Process payments, manage bookings, and maintain accurate records of financial transactions.
- Support the organization of events, activities, and unique guest experiences.
- Monitor room availability, handle reservations, and proactively manage potential overbooking situations.
- Upsell rooms, services, and experiences to maximize guest satisfaction and revenue.
- Stay informed about the hotel's offerings, local attractions, and seasonal events to assist guests effectively.
What We’re Looking For
- Previous experience in a front desk or customer service role in the hospitality industry is essential.
- Strong verbal and written communication skills in both Turkish and English.
- A warm and professional demeanor, with a genuine passion for creating outstanding guest experiences.
- Proficiency in using hotel management software and other relevant tools.
- Exceptional organizational skills, problem-solving skills, emotional intelligence, and adaptability to handle guest concerns effectively.
- Flexibility to work shifts, including weekends and holidays, as required.
Why Join Bernadet Alaçatı?
At Bernadet, we believe in nurturing talent and fostering a culture of creativity and excellence. You’ll be part of a close-knit team that values collaboration, innovation, and the art of crafting extraordinary guest experiences.