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QUALIFICATIONS AND JOB DESCRIPTION
BSK Global is a leading solution partner and service provider for parts, equipment and systems solutions to cement, fertilizer, mining, and other industries world-wide.
With strategic sourcing locations and alliances across Turkey, USA, Europe, the Middle East and China, BSK Global is committed to optimizing solutions for its global customers. Leveraging technical expertise and comprehensive logistics solutions, BSK Global consistently achieves high levels of customer satisfaction.
We are seeking a highly qualified Customer Service Specialist to join our team. The successful candidate will be responsible for managing customer interactions, supporting sales activities, and ensuring the highest levels of customer satisfaction for spares and services. The role requires proficiency in foreign languages as indicated in the Qualifications section.
BSK Global offers an opportunity to work in a dynamic, growth-oriented environment where your contributions will have a direct impact on our success. If you meet the below qualifications and are ready to take on a new challenge, we encourage you to apply.
Key Responsibilities:
- Oversee the quotation process, ensuring timely and accurate submissions for spares and services.
- Managing spares and services orders; prepare and manage all necessary documentation and information required by customers.
- Support the Sales Team and represent BSK Global on global basis.
- Translate and manage corporate documents related to sales and customer service.
- Attend fairs, conferences on behalf of BSK Global.
Qualifications:
- Bachelor’s degree, preferably in Engineering, International Business, Logistics, Economics, or a related field.
- Minimum of 5 years of experience in customer service, technical sales, or technical service roles.
- Strong affinity or experience with technical products and technical drawings.
- Knowledge in material handling systems, cement, mining, asphalt, fertilizer, or power generation industries is a plus.
- Fluency in written and spoken English language, with a strong command of French. Knowledge of other languages will also be an asset.
- No military obligations for male candidates.
- No restriction to travel domestically and internationally as required.
- Flexibility to work extra hours when necessary.
- Driving licence (class B)
Preferred Candidate Profile:
- Experience: More than 5 years in a relevant field.
- Education: Bachelor’s or Master’s degree.
- Military Status: Completed.
- Languages: Advanced proficiency in English and French.