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QUALIFICATIONS AND JOB DESCRIPTION
CoreX Holding is a highly diversified, vertically integrated, global industrial conglomerate established in 2024 by Robert Yüksel YILDIRIM after 35 years of his vast industrial, financial, and operational experience at YILDIRIM Group. With financial headquarters in Amsterdam, the Netherlands, and operational headquarters in Istanbul, Türkiye, CoreX is dedicated to creating new success stories through a visionary approach and exponential growth under the leadership and vision of its founder, Robert Yüksel YILDIRIM.
CoreX now operates in 10 sectors, including metals & mining, ports & terminals, green energy, shipping & logistics, infrastructure & construction, oil & gas, chemicals, international trading, financial investments, and venture capital. The company is active in 55 countries across 5 continents, employing over 20,000 people globally. As a profit-driven company, CoreX intends to focus on its future growth, utilizing its deep experience and extensive business know-how.
We are looking for an End User Support Services Specialist to be assigned at our headquarters in Maslak, Istanbul , for CoreX Holding Metals & Mining .
Qualifications:
- Bachelor's degree, preferably in Computer Science
- Minimum 5 years of experience in the fields of technology and infrastructure
- Experienced in end-user support
- Fluency in English (able to support on-site or remote)
- Strong knowledge of basic equipment and operating system for desktop computers and peripheral devices
- Basic knowledge and experience in the Active Directory management
- Basic knowledge of network infrastructure and computer network configuration
- Basic knowledge of ITIL process management and ITSM tools
- Familiarity with system configuration and roll-out applications (MS SCCM, PowerShell)
- Good understanding of TCP/IP and operation principles of devices, such as, Firewall, Switch, Router, Access Point
- Outstanding analytical thinking, problem-solving, interpersonal communication and teamwork skills
- Compatibility with flexible working hours
- Strong written and verbal communication skills
- Valid driving license
- No restrictions for traveling domestically and internationally
- Produce on-site and remote solutions for support requests from end-users (technical support, troubleshooting, installation, configuration, tracking and management)
- Support the installation, maintenance, and management operations for user operating systems (Windows, MacOS) and Office applications
- Perform installation, maintenance, and troubleshooting operations of devices, such as PC and PC components, mobile phones, desktop phones, printers, scanners, security cameras, personnel tracking systems
- Support the proper functioning of video conference systems in meeting rooms
- Detect and track repetitive issues and take necessary actions in line with relevant stages
- Control monitoring systems, track monitoring alarms of these systems, and inform relevant units about the process
- Support inventory tracking of IT devices