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QUALIFICATIONS AND JOB DESCRIPTION
About Coral Travel Group
Since 1992, Coral Travel Group has served over 35 million tourists in 33 years, establishing itself as one of the leading tourism groups in Türkiye and Europe. Operating with strong brands in tour operations, accommodation, destination services, aviation, travel agency services, information technology, and security, the group serves approximately 3.5 million tourists annually through 38 companies in 23 countries, employing over 6,000 people.
Coral Travel Group provides tour operations and sales agency services under the Coral Travel brand in 15 countries. In destination services, ODEON Tours operates in Türkiye, Egypt, Greece, Spain, the UAE, Thailand, Tunisia, and Vietnam. The group manages hotels under Coral Group Hotels (Seven Seas Hotels, Marvida Hotels, Xanadu Resort). Additionally, it offers a broad service network with ODEONBEDS in hotel bed banking, ODEON Software and Technology in information technologies, and ODEON Security and Consulting in the security sector.
Committed to quality and customer satisfaction, Coral Travel Group continues to expand into new markets and destinations.
We are looking for an "Operation Specialist" with following qualifications;
- Bachelor’s degree (tourism, hospitality or related field is a plus)
- Experience in the travel industry, preferably in B2B travel is a plus
- Proficient in Microsoft Office
- Excellent communication and negotiation skills in English
- Attention to detail, problem-solving, and organizational skills
- Ability to work under pressure, multitask, and meet deadlines
- Customer-oriented, proactive, and team player
Job Description:
- Calling the hotels/suppliers for the reservations entered in the Deadline and ensuring that they are reconfirmed. If there is a problem, notify the supplier immediately and follow up until the problem is solved.
- Accepting cancellation and change reservation requests, forwarding them to the supplier/hotel and responding to the request on time.
- Finalizing reservations that cannot be confirmed due to system errors.
- Requesting alternative accommodation from the supplier for relocation cases. If necessary, finding an alternative hotel through other channels and offering it to the customer.
- Answering emails and calls within the targeted KPI.
- Responding to the daily and urgent issues reported by suppliers.
- Reporting system errors and deficiencies to the supervisor.
- Ability to work on shift basis
- Performing inbound and outbound calls to assist the customers with past, current, and future bookings.