Açıklama:
GENEL NİTELİKLER VE İŞ TANIMI
Job Summary:
Bomonti Arjaan by Rotana is currently seeking a service-minded and enthusiastic Front Desk Agent to join our Front Office team. As a Front Desk Agent, you will be the face of the hotel, responsible for providing exceptional service to our guests from arrival to departure.
Key Responsibilities:
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Greet and welcome guests in a professional and friendly manner
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Perform accurate check-in and check-out procedures
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Handle guest requests, messages, and complaints promptly and effectively
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Manage reservations, room changes, and guest preferences in the system
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Provide accurate information regarding hotel services and local attractions
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Maintain a clean and organized front desk area
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Coordinate with other departments to ensure guest satisfaction
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Follow hotel policies and procedures, ensuring a seamless guest experience
Requirements:
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Previous hotel or customer service experience preferred
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Proficiency in English is required
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Knowledge of Arabic is a strong asset
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Excellent interpersonal and communication skills
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Basic computer knowledge; prior experience with PMS (e.g., Opera) is a plus
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Strong problem-solving abilities and attention to detail
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Able to work flexible hours, including weekends and holidays
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A passion for delivering outstanding guest service