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QUALIFICATIONS AND JOB DESCRIPTION
Overview
A unique candidate to be a part of the most preferred resort in the Aegean Coast…
BIBLOS Resort Alaçatı, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…
We are looking for an “ Reservation Agent ” who is dynamic, pro-active and enthusiastic.
QUALIFICATIONS
· Presentable & self-motivated
· Outgoing personality
· Very good command of written and verbal English, second language preferable
· University degree preferable in Tourism & Hospitality Management
· Good command of Office programs
· Able to multi-task
· Fidelio System knowledge
JOB DESCRIPTION
· Responsible for selling the hotel rooms
· Careful and sensitive about guests’ needs
· Able to prepare the best offer with maximum revenue and regularly contact with the guests to convert the business
· Able to handle guest complaints, with solving problems and manage stress
· Ensures that Guest History is updated and acted upon accordingly
· Ensure communication with other departments (Finance, Front Office, Sales, Housekeeping, F&B) to provide a seamless service for our guests
· Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival
· Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order
· Should be compatible with flexible working hours
· Able to coordinate related business relationship with agencies/partners
Please note that only photo CVs will be evaluated.
Biblos Resort Alaçatı provides staff house benefit for the employees from other cities.