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QUALIFICATIONS AND JOB DESCRIPTION
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.
We are seeking a valuable team member for the position of “ CRM Specialist ” to be considered at Rixos Premium Belek.
Responsibilities:
- Conducting CRM data analytical studies regularly and guiding the decision processes by utilizing data,
- Conducting monitor studies of reputation and in order to achieve continuous improvement of the guest experience in Rixos Hotels,
- Analysing guest data and transforming analysed data into value to understand habits and trends of guests,
- Continuous monitoring of current and potential guests' expectations, follow-ups of satisfaction levels, manner-behaviour trends and preparing action plans accordingly,
- Taking necessary actions to ensure that guest data is accurate, up-to-date and in line with targets,
- Taking responsibility by initiating in end-to-end processes in guest experience and guest journey designs,
- Ensuring that guest communication is implemented regularly, consistently, in integrity of language harmonious with guest expectations,
- Regular follow-up of developments for the guest experience roadmap, establishing action recommendations and their subsequent implementation,
Requirements:
- Mainly focused on Guest Satisfaction as an employee,
- Deliver analytical thinking skills,
- Open to development with strong communication, being proactive and solution oriented,
- Ability to use MS Office and Fidelio Suite 8 programs,
- Knowledge in Microsoft Dynamics CRM program,
- At least 2 years of experience in CRM,
- Bachelor’s Degree is a must,
- Advanced level of English is required (second language is preferred),
12 Nis 2025;
from:
kariyer.net