Açıklama:
GENEL NİTELİKLER VE İŞ TANIMI
We are seeking a Training and Quality Specialist to drive excellence in our training and quality assurance processes. This role requires a keen analytical mindset, an objective approach to evaluations, and the ability to provide insightful, constructive feedback. The ideal candidate will be highly detail-oriented, proactive in identifying areas for improvement, and skilled in developing training programs that enhance overall performance.
Key Responsibilities
- Call Quality Evaluation: Conduct in-depth assessments of call interactions to ensure compliance with quality standards, identifying strengths and areas for improvement.
- Feedback & Coaching: Deliver clear, constructive, and motivational feedback, reinforcing a strong cause-and-effect relationship to drive continuous development.
- Training Program Development: Design, implement, and facilitate effective training sessions tailored to team needs, ensuring seamless adaptation to evaluation criteria.
- Data Analysis & Reporting: Generate detailed reports, analyze performance metrics, and provide data-driven insights to enhance quality and efficiency.
- Communication & Language Proficiency: Operate effectively in a multilingual environment; fluency in English is essential, and proficiency in additional languages is an advantage.
- Audit & Compliance: Conduct meticulous quality audits, leveraging strong observational skills to identify gaps and recommend process improvements.
- Proactive Quality Assurance: Go beyond assigned tasks by conducting additional audits and actively contributing to the continuous enhancement of quality processes.
Key Qualifications
- Proven experience in call quality evaluation and training, with a strong ability to assess and enhance performance.
- Excellent communication skills, with the ability to deliver feedback in an engaging, educational, and results-oriented manner.
- Expertise in training program design and facilitation, with a deep understanding of instructional best practices.
- Advanced proficiency in Excel, with the ability to analyze data and generate comprehensive reports.
- Highly detail-oriented, analytical, and proactive in identifying areas for improvement.
- Fluency in English (additional languages are a strong plus).
- Adaptable, results-driven, and able to thrive in a dynamic, fast-paced environment.
What We Offer
- A full-time position in a collaborative, international, and multilingual work environment.
- Opportunities for professional development and continuous learning.
- A dynamic and supportive team culture focused on innovation and excellence.
5 May 2025;
from:
kariyer.net